Tk889 Privacy Policy — How Safe Is Your Data with Us

Tk889 (referred to as "we" or "tk889") takes your privacy very seriously. This Privacy Policy explains what data we collect, why we collect it, and the steps we take to protect your information.

By using tk889's services, you are considered to have accepted this Privacy Policy. If you have any questions, Help Center Get in touch.

Tk889 collects three types of data: information you provide directly, data generated automatically through your use of the service, and occasionally information received from third parties.

Information You Provide Directly

• Full name, date of birth, gender.
• Email address, mobile number.
• Current address (for KYC verification).
• ID document details — NID number, passport number, etc.
• Payment account details — bKash/Nagad number, bank account number (last four digits only, not the full number).
• Information and messages provided when contacting support.

Automatically collected data

• IP address and approximate location (for security purposes).
• Device type, operating system, browser.
• Login time, session duration, and pages visited.
• Gaming activity — games played, bet amounts, and win/loss records.
• Complete transaction history.

Tk889 collects data in several ways. In some cases you provide it directly; in others, it is generated naturally as part of using our services.

• Registration Form: Your name, email address, mobile number, and date of birth are collected when you create an account.
• KYC process: Identity-related information is collected when you upload proof of identity and address.
• Payment Processing: Information related to your payment method is logged at the time of deposit or withdrawal.
• Games & Betting: Every game and bet is automatically recorded and stored.
• Cookies & Tracking: Technical data is collected while you use the website and app.
• Support chat: The content of live chat or email conversations is stored.

Tk889 will never call or email you asking for your password, OTP, or full payment details. If anyone does, it is a scam.

Tk889 uses the data it collects only for specific, legitimate purposes. Each purpose is clearly outlined below.

• Service Delivery: Account creation, transaction processing, game operations, and customer support.
• Identity Verification: Age and identity verification during the KYC process.
• Security: Preventing fraud, money laundering, and account hacking.
• Legal Obligations: Compliance with applicable laws and regulatory requirements.
• Service improvement: Understanding which features are used most to improve the platform.
• Responsible Gaming: Detecting unusual gaming behavior and alerting the member.
• Contact: Sending important account notifications and (with your consent) promotional offers.

Tk889 may share your data with third parties in limited circumstances and for specific reasons. All such situations are listed below.

When data is shared

• Payment processors: The necessary information is shared with bKash, Nagad, bank, or crypto networks to process transactions.
• Game provider: Minimal data is shared with specific game providers (such as Evolution Gaming) solely for the purpose of operating games.
• Legal authorities: When required by a court order or legal process.
• Fraud prevention: Relevant information may be shared with money laundering detection services.
• Business transfer: If tk889 merges with another company for any reason, data may be transferred — members will be notified in advance.

All tk889 data is stored in internationally certified data centers, secured both physically and digitally.

Security Measures

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — applied to stored sensitive data.
• Firewall and intrusion detection system.
• Regular security audits and penetration testing.
• Staff access is limited to only the data necessary for their role.
• All staff are bound by confidentiality agreements.
• In the event of a data breach, affected members will be notified within 72 hours.

Data retention periods vary depending on the type of information. Data is not kept longer than necessary unless required by law.

Cookies are small text files stored on your device when you visit a website. tk889 uses cookies to improve our services and personalize your experience.

Cookies used by tk889

• Essential cookies: Maintaining login sessions and security tokens — the site cannot function without these.
• Performance Cookies: To identify slower pages and improve overall site speed.
• Preference cookies: To remember your language preference and game settings.
• Analytics cookies: To understand how many users use which features (without identifying individuals).

How to Disable Cookies

You can disable or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect your ability to log in and use our services. On the mobile app, cookie settings can be found in the app's Privacy section.

As a tk889 member, you have several rights regarding your personal data. We respect these rights at all times.

• Right to know: You may request to see what data we hold about you.
• Right to correction: You may request corrections to any inaccurate information.
• Right to Erasure: In certain circumstances, you may request deletion of your data (unless a legal obligation requires otherwise).
• Right to Portability: You can receive your data in a structured format.
• Right to object: You may object to receiving marketing communications.
• Right to Restrict Processing: You may request that data processing be temporarily restricted under certain circumstances.

To exercise any of these rights Help Center Contact us or support@tk889.express. Requests will be responded to within 30 days of receipt.

Tk889's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

• Date of birth verification is mandatory at registration.
• Age is independently verified through the KYC process.
• If we become aware that personal data has been collected from a minor, it will be deleted immediately.
• If a minor's account is detected, it is immediately closed and the balance is refunded.

If you believe a minor is using tk889 support@tk889.expressimmediately.

Tk889 may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance by email or via an on-platform notification.

• For significant changes, at least 14 days' advance notice will be given.
• The date of the latest update is always displayed at the top of this page.
• Continued use of our services after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions are available upon request.

If you have any questions, data requests, or complaints regarding this Privacy Policy, please get in touch using the details below.

Why is the Privacy Policy in Bengali?

Most online platforms in Bangladesh have privacy policies written in English — which many users find difficult to understand. tk889 believes every member has the right to know how their data is used, in their own language.

That's why this Privacy Policy is written entirely in accessible language, avoiding complex legal jargon so that anyone can understand it with ease.

Sharing your information with tk889 is more than filling out a form — it is an act of trust. Honoring that trust is our responsibility, and this privacy policy is our written commitment to it.

Tk889 is a platform built for the people of Bangladesh — and the people behind it are Bangladeshi too. That's why your data security means more to us than just a business requirement; it's a matter of personal responsibility.

If you ever feel your privacy has been violated or your data is being used without authorization, let us know immediately — do not wait. tk889 treats every complaint seriously and investigates promptly.